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FOB / Return Policy
PGL Internaitonal is grateful for your business! We know you could make your purchase from anyone, and we appreciate you!
FOB Policy.
Freight on Board Shipping Point - FOB is a term commonly used when shipping goods, to indicate the point at which the responsibility and ownership of the goods transfers from the shipper (PGL) to the buyer. Specifically, the shipper's (PGL) responsibility for the product is transferred to the buyer when shipper (PGL) can show proof that postage or courier cost was paid for and delivery was made to the shipping point (USPS, Fed-Ex, etc.).
Even though PGL may not be liable for customer's lost or delayed shipments, we are happy to participate in insuring you receive your orders in good condition and in a timely manner. After an appropriate shipping time has passed (see Lost/delayed Shipments below) and customers have not received their order, PGL will work with you to remedy the situation. PGL's participation and compensation will be on a case-by-case basis depending on the size of the order and its destination. However as a policy, PGL will generally offer to reship a Lost/Delayed shipment at a reduced price, with customer paying for shipping costs.
Lost and delayed shipment.
All PGL orders are generally shipped within three business days from the date an order was received. Based on your selected method of shipping (USPS, Fed-Ex, etc), please allow the appropriate time for your order to reach you (i.e. three business days + shipping days = expected delivery time). International orders can take up to three weeks depending upon the method of shipment.
If you do not receive your order within the expected delivery time we recommend you contact our Customer Care Department (1-888-349-9428 / 1-775-636-7423). When you contact us please have the following information available:
Your name
Your email address
You order information
Return Policy.PGL offers a 100% satisfaction guarantee on all its products for 30 days from receipt of goods. Upon notification, PGL will refund your entire purchase price and arrange for return of merchandise. Returned items may be subject to a restocking fee. All items must be returned in the original containers. Returns require an RMA#. To request an RMA# simply log into your PGL account and View Previous Orders.
Back orders.
If PGL is temporarily out of stock on an item you order, you will receive all other items on your order along with a "Partial Shipment Form". The form lists items you ordered that were not shipped. Your order will be filled based on the priority of actual date the order was received.
Damaged shipments.
PGL does not ship damaged product. If the product you receive is damaged:
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Accept delivery and WRITE ON DELIVERY RECEIPT THE NUMBER of damaged boxes.
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Keep damaged products for future inspection by shipping agent.
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Make an appointment with the shipping company to have the damaged products inspected.
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File a claim with the shipping company, as the responsibility
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